TRAINING

We know that it takes a great deal of training and preparation to succeed. The situation is complicated because customers now contact you via e-mail, the web, mail, and by telephone. Customers expect you to deliver seamless, integrated service regardless of the method of contact. This is a huge challenge whether you are implementing a new software solution, increasing the number of call center representatives, or offering new products and services. It is proven that a well-trained and supported representative is less likely to leave your organization which in turn curbs attrition.

• All Process Leaders, Team Leaders, Tele-Calling Executives & Quality Agents deployed for any voice based program undergo basic skill and process training.
• A dedicated trainer is available for implementation, monitoring and continuous training / guiding once agent is put on floor.
• Training methodology is a mix of instructor led classroom training, practice session and self learning.
• The agent is moved onto the floor only once he clears the certification test which is approved by the client.